Frequently Asked Questions

Once your trial period has ended, you will be prompted to enter payment information when you log-into your account. (PayPal or Credit/Debit Card accepted) You will then be charge the pro-rated amount for the current month and charged on the 10th of the following months.

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Yes. You can cancel your membership anytime. Of course we do not want to see you go but nothing is more aggrevating than having to jump through hoops to cancel a membership. All you need to do is log into your account, click on Profile, scroll down to Membership Plan and click the Deactivate button on the right.

Yes. You can switch membership plans at anytime. Click on the Profile tab, scroll to Membership Options and then Change Plan in the top right of the screen. Do know that if you switch from an upper tier to a lower tier you could lose your product listing info, so make sure you have that saved somewhere else before making the change.

You are able to cancel your membership at anytime. Keep in mind that sellers will still be liable to fulfill or refund orders placed before cancelling their membership.

A customer can use Paypal, credit/debit card, or their Venmo account. COD is not accepted due to safety concerns

All sellers must have an active Paypal account to receive payment from Gulf Coast Depot. At a later date we may consider other payment methods, but due to the security and oversight that Paypal offers that will be the only option at this time.

Items that are purchased from your business page are eligible for payment once the payment status shows as paid. GCD generates automatic payments to your Paypal account on Monday of every week.

Yes. The total amount due to the seller must be greater than $1.00 in order to receive your Monday payout due to fees charged to GCD from Paypal for each payout.

Sellers are able to set their own return policies within their store and are encouraged to state their specific return policy on their store-front. Gulf Coast Depot does not allow return policies to exceed 45 days from the date of sale. Meaning that sellers can set a shorter time period from the point of sale to accept returns but the window must be less than 45 days.

Each seller on Gulf Coast Depot is encouraged to state their specific return policy on their store front. If you are having an issue with a seller not responding to your concerns regarding an order please contact us through the chat below or send and email to contact@gulfcoastdepot.com. We will do our best to assist you but for the best possible outcome please contact us within 45 days of placing your order.

No. All sales made through Gulf Depot are reported as marketplace sales and are reported by us. Sales made through other channels are the sellers responsibility to report.

As a Marketplace, all sales made through the website are required to be reported to the State of Alabama regardless of the entity initiating the sale. Gulf Coast Depot will submit collected the collected sales tax to the State. 

Anyone can set up a profile on Gulf Coast Depot. If you are selling a service or product within our area we want you to be known and successful! (Of course any illegal activity is excluded)

Not at all. We hope that Gulf Coast Depot will become the go-to when it comes to finding any and all businesses on the Gulf Coast.  So many businesses "go under" simply because people did not know about them or did not know enough about their services. Having a listing on Gulf Coast Depot keeps your business in front of current and potential customers.

The purpose of Gulf Coast Depot is to help promote the businesses or individuals in our area. The business or business owner must reside in within the Gulf Coast Area. When you sign up as a seller we will do our best to verify on our own that you meet the criteria. If we can not verify the location we will contact you.

Yes. You must be at least 18 to sign up for a seller account. Parents are able to set up a profile account for their children if they would like but will be responsible for the account.

Yes! Anyone can create a profile on Gulf Coast Depot. You will be listed under Individual Sellers. The same fees and taxes are applied to sales from individuals since Gulf Coast Depot is considered an E-commerce Marketplace.

Most e-commerce platforms charge a listing fee per listing but at this time Gulf Coast Depot does not. This applies to all items: retail items, rental items, auction items, services and digital items.

Gulf Coast Depot has a transaction fee of 5% per order total for all products, rentals and auctions. (In comparison, Etsy charges 6.5% and Ebay an average of 8%.)

Since all items are processed through the Paypal gateway, processing fees are simplified across all transactions. All transactions will be subject to 3.49% + $0.49.

If it is illegal it can not be sold on Gulf Coast Depot nor can you set up a profile page advertising for the product or service.

Yes you can sell any type of digital file on GCD

**Rental Function works best in Chrome

If you have issues with checking out your rental item please make sure you are checking out rental items separate from other items(auctions, digital etc) The system should allow you to check out all items in your cart regardless of type but occasionally it will not allow products of different types to be checked out together if the rental date is in the very near future.

If you are still having issues please click the chat bubbled in the bottom left or email us at contact@gulfcoastdepot.com